Return & Exchange Policy

We want you to love every item you buy from Jerseyvip. If you’re not completely satisfied, we offer a flexible return and exchange policy to ensure your shopping experience is smooth and secure.

 

✅ Eligible Returns

    Items must be unworn, unwashed, with original tags attached.

    Return requests must be made within 14 days of delivery.

    Returns accepted for:

    Wrong item shipped

    Size or variant error

    Item damaged during delivery (photo/video proof required)

    Manufacturing defects

❌ Not Eligible for Return

    Customized jerseyvip (with printed name or number), unless defective

    Items that have been worn, washed, or are missing original tags

    Return requests submitted after the 14-day window

💰 Return Shipping

    If the return is due to our error (wrong item, damage, defect), we will cover the return     shipping costs.

   If returning for personal reasons (e.g., wrong size), the customer is responsible for the     return shipping cost.

🔁 Exchange Options

    We offer exchanges for size or color (subject to stock availability).

    If the requested replacement is out of stock, you can choose a refund or wait for restock.

⏱️ Processing Time

    Returns are processed within 3–5 business days of receiving the item.

    Refunds will be issued to your original payment method. Bank processing times may vary.

📩 How to Initiate a Return

    Please contact our support team with your order number and reason for return:

 

Email: home.cpanel@prouniforms.online

 

Include clear photos of the issue if applicable.